Basically we sell in "as is" condition and articles lost in shipping are not our responsibility.
Having said that, though we make every effort to be as accurate as possible in our descriptions and shipping there are mistakes that can happen or someone's definition of LIKE NEW may not be the same as our definition. Whenever there is a problem we always ask that you contact us to settle the issue. It is not always feasible to return an item and get an exchange. We would just rather send a replacement if we have one or offer a refund if it is our fault.
What we are saying here is WE OFFER A 100% SATISFACTION GUARANTEE !!!
We have had a Power Seller and 100% seller rating on eBay for over 5 years and have sold thousands of issues with thousands of happy customers. You don't need to worry about your purchase being anything but a smooth and pleasant experience here.